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On a snowy mid-December night in Covington, ME, a young woman not from town is brought into the hospital unconscious having been pulled from the icy river following an accident on the bridge. Physically all right with only a mild concussion and some minor scrapes and bruises, she nonetheless awakens with a case of retrograde amnesia, more problematic as no one in town knows who she is with all her possessions, including her identification, lost probably somewhere in the river. As Sheriff Crowley investigates, all that is known about her is that she ate at Masie's Diner that evening, Eleanor the waitress who pointed her in the direction of the hotel as a place to stay for the night as she was passing through town. Believing it important in case she came back for it, Eleanor also kept an advertisement the woman inadvertently left at the diner for a tree lighting ceremony on Christmas Eve in Charleston, SC, with the note "Please come -Mark" written on the back. After a week with no further idea who she is, "Jane", as she is now referred to, decides to check herself out of the hospital against the advice of Doctor Grant, her attending physician, and Sheriff Crowley, she believing the answers to her life waiting for her in the form of Mark at that tree lighting in Charleston on Christmas Eve. One of her attending nurses, Paul Bennett, offers to give her a ride in she having no other way to get there in having no ID, Charleston which would be en route to "home", his Christmas destination of Pickering, GA. As Jane and Paul try to make their way to Charleston for Christmas Eve, Jane seems to have a positive effect on everyone they meet, something that Paul can see as he starts to fall for her. What happens between them will be affected by their individual journeys. While Jane's path is more obvious in needing to regain her memory especially who Mark is in her life, Paul's is nonetheless as complicated as he is returning to a situation unlike he has faced thus far with his family, especially his brother and sister-in-law, Ben and Marissa Bennett, an issue with them the reason he didn't return home for Christmas last year.